Question 1

🔐 How do I change my password?

Accepted Answer

Go to Settings > My account. Enter your current password then the new one. If you forgot it, use "Forgot password" from the login screen.

Question 2

🔓 Can I sign in with Google?

Accepted Answer

Yes, if your company enabled Google OAuth. On the login screen, click "Continue with Google". Otherwise use email + password.

Question 3

👥 What roles exist in Nelyx?

Accepted Answer

Main roles: CEO/ADMIN (configuration, billing, exports), HR_MANAGER (HR management, approvals), MANAGER (team approvals), EMPLOYEE (requests, view). See also our Terms of Use.

Question 4

📆 How do leave requests work?

Accepted Answer

From the dashboard, create a request (dates, reason). It goes through your approval workflow. You receive a notification at each step.

Question 5

🧮 How are leave days calculated?

Accepted Answer

Based on company settings (days/year, local rules, working/business days). By default, a monthly accrual (e.g., 2.08 d/month) can apply.

Question 6

💳 Is Nelyx free?

Accepted Answer

A free plan may be offered with essential features. Paid plans exist for advanced needs. Limits and details are visible in Settings > Billing.

Question 7

⏳ Is there a trial period?

Accepted Answer

A trial (e.g., 7 days) may be available depending on the active offer. At the end, choose a plan to continue without interruption.

Question 8

🧾 How are subscriptions and invoices handled?

Accepted Answer

Stripe manages subscriptions (monthly/annual, auto-renewal). Your invoices are downloadable in Settings > Billing. VAT depends on your status.

Question 9

❌ How do I cancel my subscription?

Accepted Answer

From Settings > Billing. Cancellation takes effect at the end of the current period. You keep access until expiry and can export your data.

Question 10

🧑‍💻 Is my data secure?

Accepted Answer

Yes: encryption in transit (HTTPS), backups, role-based access control, and an audit log. Report vulnerabilities to support@nelyx.fr.

Question 11

🔐 GDPR — What are my rights?

Accepted Answer

Rights include access, rectification, deletion, restriction, objection, portability. See our Privacy Policy. GDPR contact: support@nelyx.fr.

Question 12

🍪 How can I manage cookies?

Accepted Answer

On first visit, you can accept/deny or customize by category. Anytime, go to /cookies and click Manage my preferences.

Question 13

📤 Can I export my data?

Accepted Answer

Yes, admins can export (CSV/…). After cancellation, export remains possible for 30 days (unless otherwise required by law). See Terms of Use.

Question 14

⛔ What happens if I’m banned?

Accepted Answer

In case of serious ToS violation, the account may be suspended/banned. To prevent evasion, we may use a list of hashed identifiers and minimal technical signals (no marketing purpose). Appeal: support@nelyx.fr. Details: /privacy and Terms.

Question 15

📶 Availability & maintenance

Accepted Answer

Planned/urgent maintenances may occur. Unless a specific SLA applies, uninterrupted availability is not guaranteed. For incidents, we communicate in-app.

Question 16

📨 I can’t find the answer. What now?

Accepted Answer

Contact us at support@nelyx.fr. Indicative response time: 72 business hours. Legal notice: /legal.